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What Our Legal Terms Mean for Your Account

hi888 operates under a clear set of terms that govern how your account, deposits, and data are handled. Access to our platform depends on local law and is available where local law permits in Pakistan.

Account TermsData HandlingJazzCash & Easypaisa UsersRaast EligibilityPolicy Contact
hi888 What Our Legal Terms Mean for Your Account
POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about how our terms apply to your account, or you want to request a change to your stored data, our support team handles those requests directly. We aim to respond to policy-related queries as promptly as account volume allows — complex data requests may take a few business days to resolve fully.

Email Support Send your legal or data query to our support address and include your registered account ID so we can locate your records without delay.
Live Chat Use the chat widget inside your account dashboard for faster responses on policy questions, account access issues, or data correction requests.
Account Dashboard Log into your account, go to Settings, and use the Help section to submit a formal data or policy request directly from your registered profile.
HOW WE HANDLE DATA

Data, Cookies, Security and Account Retention

We take a straightforward approach to data: collect what the account needs, protect it with standard encryption, and hold it only as long as policy requires. Here is how each area works in practice.

Data We Collect We collect the information needed to run your account — registration details, payment method identifiers for JazzCash, Easypaisa and Raast, and transaction records. We do not collect more than the account requires.
Cookies and Session Tracking We use session cookies to keep your account active while you navigate the lobby and functional cookies to remember your preferred payment method. You can manage cookie preferences from your browser settings at any time.
Account Security Account access is protected by password and OTP verification on login. If you request a withdrawal, identity confirmation is required before the payment is released to your JazzCash, Easypaisa or Raast wallet.
Requesting Changes To correct, update or request deletion of your stored data, contact support with your account ID. We will process the request in line with our retention schedule and confirm the outcome by email.

Legal and Account Policy — Common Questions

These are the questions we hear most often about how our terms apply to accounts in Pakistan.

Our terms apply to accounts in Pakistan where local law permits. Access and eligibility depend on the rules in your specific region — we do not operate where use is restricted.

We retain account and transaction data for the period required by our internal policy. JazzCash, Easypaisa, and Raast transaction records are held as part of your account history for that duration.

Yes. Contact our support team with your registered account ID and we will review the request. Deletion is processed in line with our retention schedule, which may require keeping certain records for a minimum period.

We notify you through the contact method on your account — usually email. Continuing to use your account after a policy update means you accept the revised terms.

We log the payment reference, amount, and timestamp linked to your account. We do not store your full wallet credentials — only the identifiers needed to match the transaction to your account record.

Send your question to our support team by email or live chat. Include your account ID and the clause you are asking about so we can give you a clear and specific answer.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.